So, I got a bitchy phone call today...
Oh, don't worry...
...you'll love this one.
This fella designed a new type of cattle chute where you can basically work on every inch of the cow without it injuring itself or you. Has all kinds of doors that open and shut to make this process easier. Really is a nifty invention, I say.
He shot video of it and wanted a DVD. Bad move for him was that he recorded it using his digital still camera's video capability.
Not the end of the world, but it was causing him issues because he is trying to sell his chute and wants to get funding for it. He needs a full fledged DVD that will play with decent quality.
So, he sent it off to two other places for transferring before sending it to me. Each time, he had the same problem...
He'd "watch" the movie, but he couldn't hear the sound and he couldn't see the titles he asked for.
So, he sends it to me.
I do the transfer, make the DVD and send it off to him and I promptly forget about it. A few weeks later, he calls me, pissed off.
Sound doesn't work.
Titles don't show up.
Video just loops and doesn't play how he envisioned it.
I queried about his DVD player because I didn't know if it was compatible or not. This rarely happens anymore, but it has been known.
He gave me the make and after a little investigation, I determine that the DVD should play perfectly fine on his machine. Soooooo, to not bore you with the twenty minutes of intervening attempts at tech support, I shall skip ahead a bit.
I went through my video files on the Mac, just to be sure. I scrub through the timeline on Final Cut Pro just to see if I can see any issues.
Audio sounds great.
Titles are totally there.
I switch over to DVD Studio Pro and preview the files there. Nothing wrong at all here either.
I was then curious about whether he actually had the right disc at this point, so I ask him to describe precisely what he sees when he loads up the disc. I did recall that he had both the DVD we created for him and a DVD containing his original video files that we had transferred from his camera.
"Ok," he says, "it says Play Movie and there's a silent video of me right above it."
"Alright," I say, "go ahead and watch the movie and tell me what first pops up."
Pay close attention to what I just said in the previous sentence now...
No, really!
Turns out...
He thought that the preview movie on the DVD disc menu WAS the movie.
He never actually bothered to hit play.
Actually, he didn't KNOW HOW TO HIT PLAY.
I found that out because he said he was trying to rewind but wasn't sure of which button to push, either the double arrowed button or the double arrowed with a line right next to it button.
I told him the double arrowed button.
"Nope, that ain't workin," he grumbled.
"Alright, let's do this again," I said patiently, "Eject the disc and reinsert it."
A moment passed in silence before he huffed, "Alright, back to where we were."
"Now hit the enter button. You should see something that looks like a blue curtain flying across the screen followed by the titles and then your movie."
"Enter button?"
*facepalm*
And I felt bad because I actually stifled a giggle, "Yep, sir, the big round one in the middle of the arrows and such."
The Enter button. A button that one presses just like how you do with a regular Hollywood movie.
"Ohhhhhhhhhhhhh, I see..."
That ate up 25 minutes trying to figure that out.

Labels: Video Editing
