Sometimes You Feel Like A Nut...

Customer: Yeah, calling to check on my 8mm order.

Me: Yep, still working on it.

Customer: That's ridiculous, it's been a week. What are you guys doing? Are you even working on it?

Me: Normal turnaround is two weeks.

Customer: IT'S BEEN A WEEK.

Me: Yes sir, I understand. The. turnaround. time. is. two. weeks.

Customer: Let me speak to the guy running my film.

Me: I am he.

Customer: He, who?

Me: The video editor who is currently working on your order, sir.

Customer: Yeah, lemme talk to that guy.

Me: You are speaking to the video editor, sir.

Customer: Ah. Well, I turned this film into you a week ago. When will it be ready?

Me: Well, you turned it in on the 15th, so it will be ready on the 30th, sir.

Customer: I don't get it. It's been a week.

Me: Right. That's because our normal turnaround time on 8mm film transfers is set for two weeks.

Customer: If I had known that, I would have gone somewhere else, like competitor's name here

Me: Their turnaround time is also two weeks, sir.

Customer: Don't bullshit me into keeping my business. No one here in town takes two weeks to run 4000 feet of film.

Me: ...

Customer: So, I'm coming by to pick it up and I'll take it to competitor thank you.

Me: Sir, you are more than welcome to do so but if you do, it's going to be an extra two weeks for them to complete the order.

Customer: How the hell would you know that?

Me: We use them to transfer 8mm sound flim. They've always taken two weeks.

Customer: I don't think I like your tone, smartass.

Me: Sir, please try to understand. 8mm transfers take time because we clean your film, repair splices that have failed, run them through the machine, correct the speed to match proper video, make any reasonable adjustments to the brightness/contrast, export the final footage to the files we use to burn DVD's with and then finally burn the DVD's.

I am sorry if you aren't happy with our turnaround time, but these things take time to do the job right.

Especially in cases where we are working with three quarters of a mile of film.

Customer: Fuck you, smartass. We'll see what your boss has to say about this.

...

I now await the wrath of my boss. :p

Heh. I love people who have nothing to do...